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We do not take returns. All sales are final

We do not take returns. All sales are final. We will exchange a product that is defective for the same item only.

Help with Selecting Your Toy

Here at London Luv we are happy to help you in selecting a toy that is right for you! To guide you in making your purchasing decision, we include measurements for the dimensions of the toys we sell in the description on each product page. We also include information regarding material, texture, color, as well as ingredients for lube and massage products, and vibration intensity for vibrators.

Our Return Policy

Everything we ship from our warehouse is brand new, just as we received it from the manufacturer.

Given the nature of our products, we do not take returns.  We do this for the safety and care of our customers, so please select your items carefully. For example, if you select the wrong size or color of an item, it cannot be exchanged for something different.

To process your defective exchange promptly, all returns must be pre-approved.  

funds (if applicable)
You must get an approval before shipping your return!

If for some reason your toy is defective please send and email to us at Londonluvny@gmail.com and wait for approval. Please send descriptive details on item
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
To return your product, you should mail your product to: 8409 Roosevelt Avenue Jackson Heights New York US 11372

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.